Terms & Conditions

Website terms & conditions

Overview
This website is operated by Shonrei Products Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Shonrei Products. Shonrei Products offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Disclaimer
We are not responsible if information made available on this site is not accurate, complete or current. This includes errors in typography, product descriptions, product images, pricing and other related content. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Third-party links
Where there are links to third-party websites, we take no responsibility for the content on these sites and cannot guarantee or verify that this content is accurate.
Pricing, tax & customs duties
All pricing on this website is subject to New Zealand GST (goods and services tax) at a rate of 15%. GST is charged for all goods and services supplied within New Zealand. GST will not be charged for goods (and related services) shipped outside of New Zealand. Goods supplied to other countries may be subject to customs duties/taxes and are chargeable to the receiver.
*Goods ‘Made in New Zealand’ 
A large proportion of goods we sell are manufactured locally, from imported and local materials. However, some product lines listed on this website are imported. Therefore our claim that goods are “New Zealand made” applies only to the product listed of which we manufacure, and excludes imported product.
 

Terms & conditions of trade

Delivery

While we do our best to ship out orders quickly and efficiently, delivery time-frame varies depending on the nature of the product. Products often require assembly or manufacture prior to dispatch. General lead times are listed below:
 – Stocked product (accessories/boxes/display props): We aim for same-day dispatch Monday-Friday if ordered before 2pm, otherwise goods are dispatched by the following working day.
 – Stocked product requiring assembly, ie. jewellery boxes that require lining/printing: Dispatched 1-3 working days after day of order.
 Product requiring manufacture, ie. display system parts/special colours: Dispatched within 3-5 working days. However, if in stock we will ship this product within 1-2 working days.
 
Delivery charges:
Standard NZ metro: Freight charge varies according to the value of your order, with a minimum charge of $10 per order.
NZ Rural: Freight charge varies according to the value of your order, with a minimum charge of $15 per order.
Our standard delivery service for small packages within New Zealand is overnight service. For larger packages/orders we use 2-day service. While we can normally rely on these services for on-time delivery, we cannot guarantee that all orders will be delivered on time (or when the service states) as this is within the responsibility of the courier company we use.  

 

Returns

Claims for credit and shortages must be made within 7 days of receipt of goods. Prior approval must be obtained if any item is to be returned for credit or refund. The buyer shall bear the cost of returning the goods to our warehouse. A copy of the relevant paperwork must be sent back with the returned goods. Goods must be returned in a re-sellable condition if credit or refund is to be carried out. 
Returns for credit/refund requests can be made via email or phone, stating the invoice number as reference.

Payment

Our payment methods include: 
  • Paypal – for credit card payments (customers do not require a Paypal account to purchase).
  • Bank transfer – our bank details will be listed on the confrimation page and email
  • Credit account – This is for customers that hold a credit account with Shonrei Products Ltd.
All prices listed are subject to GST (goods and services tax) at a rate of 15%. GST is zero-rated (exempt) on orders shipped outside of New Zealand.