Delivery & Returns

Delivery

While we do our best to ship out orders quickly and efficiently, delivery time-frame varies depending on the nature of the product. Products often require assembly or manufacture prior to dispatch. General lead times are listed below:
 – Stocked product (accessories/boxes/display props): We aim for same-day dispatch Monday-Friday if ordered before 2pm, otherwise goods are dispatched by the following working day.
 – Stocked product requiring assembly, ie. jewellery boxes that require lining/printing: Dispatched 1-3 working days after day of order.
 Product requiring manufacture, ie. display system parts/special colours: Dispatched within 3-5 working days. However, if in stock we will ship this product within 1-2 working days.
 
Delivery charges:
Standard NZ metro: Freight charge varies according to the value of your order, with a minimum charge of $10 per order.
NZ Rural: Freight charge varies according to the value of your order, with a minimum charge of $15 per order.
Our standard delivery service for small packages within New Zealand is overnight service. For larger packages/orders we use 2-day service. While we can normally rely on these services for on-time delivery, we cannot guarantee that all orders will be delivered on time (or when the service states) as this is within the responsibility of the courier company we use.  

 

Returns

Claims for credit and shortages must be made within 7 days of receipt of goods. Prior approval must be obtained if any item is to be returned for credit or refund. The buyer shall bear the cost of returning the goods to our warehouse. A copy of the relevant paperwork must be sent back with the returned goods. Goods must be returned in a re-sellable condition if credit or refund is to be carried out. 
Returns for credit/refund requests can be made via email or phone, stating the invoice number as reference.